FREQUENTLY ASKED QUESTIONS
Useful information you might need.
We have a 45 day returns policy, if you receive a product and find that it is faulty within that period we will take this stock back for an exchange or credit with no problems what so ever. Any faulty products outside of the 45 days DOA, can either be return to us for dispatch to the relevant Manufactures Authorised Warranty Repair Centre or if you prefer, you can send them direct to the Manufactures Authorised Warranty Repair Centre direct. Some of the stock categories and brands we sell do have longer or shorter return period but this will be communicated upon purchase to you by your Account Manager.
You will need to fill out and send a Returns Authorisation form to your account manager, stating all of the correct information for the product you wish to return. Once this has been received by your Account Manager they will pass this to the returns department to create your unique RA number, you will then be supplied with documents to tape to the outside of each box you are returning. You can then return your item/s back to us for processing. If there are any problems encountered with the returned stock that we receive back from you then your Account Manager will be in touch to discuss.
If you wish to cancel an order you will always be able to do so, the only circumstance where you would not be able to cancel an order would be if your order has already been invoiced. If you ever wish to cancel an order, simply contact your Account Manager as soon as possible and they will work with you to resolve this.
If you wish to modify an ‘Open’ order then this is not a problem at all, simply call your Account Manager to arrange this with them. If your order has already been invoiced but you wish to add to this on the same day then again this will not be a problem, your Account Manager will be able to create and ‘Add to order’ that can be sent with your original order. An ‘Add to order’ will not incur any further delivery charges but will have a separate invoice number.
We are contactable via many forms of communication (email, telephone, mobile, WhatsApp, Skype etc), once you have opened your account with your designated Account Manager you will need to communicate to them how you wish to be contacted and they will work to accommodate your needs moving forward.
Opening an account is easy, all you need to do is fill out our Trade Application Form, read and sign our Terms and Conditions and send these back to us with the following supporting documents:
• VAT Certificate
• Company Registration Certificate
• Company Letterhead
Or if you are not VAT registered you can supply 3 trade invoices or utility bills dated within the last 3 months, addressed to your company address.
Once these have been received by a member of our sales team the necessary checks will be done and your account will be added to our internal system. Then you are free to trade with use.